Richard J. Ottenstein, PhD is CEO of The Workplace Trauma Center and the Counseling Centers of Maryland. Dr. Ottenstein and his team have responded to thousands of workplace critical incidents. He has worked on site at many national disasters including tornado disasters in Alabama, flooding in Florida, Hurricane Georges in Puerto Rico, and the Egypt Air crash. Following the September 11, 2001 terrorist attacks Dr. Ottenstein led a team of specialists to assess needs and provide critical incident support to construction workers at the World Trade Center and at the Pentagon. Dr. Ottenstein is a founding member and former clinical coordinator of the Carroll County, MD Fire and EMS CISM team. He has provided services throughout the world and is currently providing crisis services for journalists in the Middle East, Northern Africa and the Ukraine. He is a licensed Psychologist and a Certified Employee Assistance Professional.