Using the Emergency HOTLINE

Any emergency service organization or individual connected with an emergency service may use the 24-hour Emergency Hotline to call for assistance or information:

    • If they need to know the location and contact numbers for a CISM team during and emergency

  • If a situation distresses emergency workers and they need guidance in working through the stress
  • The number is 410-313-2473

*All individuals not connected with emergency services and all public sector, private industry, corporate health organizations, insurance agencies, etc. should call the ICISF offices at 410-750-9600 during normal business hours, Monday through Friday 9:00 AM to 5:00 PM Eastern Time.


Message from the Hotline Coordinator

The "Current Team Listing" is updated frequently. If your team does not appear on the list and you think that your records have been updated within the past twelve months please contact [email protected] and every effort will be made to clarify your team status.

Teams are required to provide an annual update in order to remain on the “Current Teams” list.  To accomplish this, a reminder and a team information form are sent to the email addresses listed on the file that we have for your team.  If you do not find your team listed on the “Current Teams” list on our Website, it is because we have not received any new information from you for the past year.

It is vital that we have the correct team information when a request for assistance is made to the ICISF office or the Hotline.  No good can be accomplished if a person requiring CISM intervention finds that the number(s) is no longer in service or the person contacted is no longer affiliated with the team.

As of this date, of the 867 teams in the ICISF files, only approximately 30% have met the annual update requirement.  Help me keep the information up to date by sending your completed form to us at [email protected]. The form can be downloaded here.

Your cooperation is most appreciated, as this up-to-date information provides a more accurate CISM response when needed!

Resources for Forming a Team

The Crisis Response (CISM) Team:
General Guidelines for Team Development

STEP 1: Identify the need for the crisis response (CISM) team. Based upon identified needs, a rationale for the team's existence should both pragmatically and rhetorically emerge.
STEP 2: Clearly state the goals of the crisis response team. Clearly state the constituency to be served by the team.
STEP 3:

Delineate guidelines for team membership and the specific roles to be performed.

  • Administrative structure
  • Dispatching functions
  • Response functions, listing mental health providers' roles
    vis-à-vis the use of paraprofessionals (if applicable)
  • Clinical mental health oversight / supervision
  • Team member selection criteria
STEP 4: Determine how the team will be legally constituted.
STEP 5: Determine how the team will be funded.
STEP 6: Obtain legal counsel to operationally define issues such as malpractice, standards of care, confidentiality, "good Samaritan" practices, necessary liability insurance coverage, etcetera.
STEP 7: Determine what criteria and mechanisms will be used to activate the team. Determine what backup systems will be used in the case of a mass disaster or widespread communication failure.
STEP 8: Determine what specific crisis intervention techniques will be used by the team (For example: defusing, CISD, individual crisis counseling, etc.)
STEP 9: Determine what criteria and mechanisms will be used to deactivate the team.
STEP 10: Stipulate guidelines and procedures for follow-up for team members after a crisis response.
STEP 11: Make arrangements for ongoing "in-service" training.
STEP 12: Create a clear, practical operating manual which contains policies and procedures and which addresses all of the aforementioned issues.

Excerpt from "Critical Incident Stress Management", Second Edition, Everly & Mitchell

Team Information Form This is a Word form and may be filled out online, save and email the modified file back to ICISF.

Team Verification Packet (Formerly Team Registry Packet)

FOR ADDITIONAL ASSISTANCE AND SAMPLES OF TEAM OPERATIONAL PROCEDURES, SAMPLE APPLICATIONS, ETC, CONTACT THE HOTLINE TEAM COORDINATOR at [email protected]


Team Coordinator Resources

CURRENT TEAM LISTINGS

It is imperative that current, correct contact information be available when requests are made to the HOTLINE or ICISF offices for assistance. It was very evident in the days following September 11th that some of the information for team contact was not current or functional. This resulted in delays in providing assistance and in many teams not being available to ICISF or the HOTLINE even though they were still in existence.

ALL TEAMS LISTED ON THE ICISF HOTLINE MUST PRESENT AN UPDATED "TEAM INFORMATION FORM" ANNUALLY IN ORDER TO MAINTAIN "CURRENT" (formerly designated as Active) STATUS ON THE HOTLINE.

This means that all sections of the Team Information Form must be completed each year; this includes contact information (Section A) as well as Sections B, C, D, E, F, G, and H which cover current makeup of team as well as mission areas, activity, etc.

Routine changes (to telephone numbers, addresses, etc.) should and can be submitted to ICISF at any time in written form but will not be considered the annual update for team information. No verbal or telephone changes will be accepted.

Teams that do not update all information annually will be marked as "Not Updated" (formerly designated as Inactive) on the HOTLINE database

The status of your team can be checked on the list of current teams below.

If you have questions or comments in reference to team listings, please contact the current coordinator at [email protected].

Current Team List

Team Information Form