Staff Support in the Healthcare Setting

Requesting This Course:

  • This course is being offered at the following upcoming Regional Training. Click on the city name for further information and registration:  San Francisco, CA.

Course Description:
Healthcare has become a high stress environment and the effects of acute, chronic, and cumulative stress on healthcare professionals has become increasingly obvious. This program is designed to explore the types of stressors in the healthcare environment; appropriate stress management and critical incident interventions in the healthcare setting; important modifications of interventions and services; mechanisms to provide staff support; team development considerations; implementation of a crisis support, CISM, or peer support program; and personal coping techniques.

This program is an important building block for any healthcare professional who wishes to explore the implementation of a crisis support, critical incident stress, or peer support program in their organization or a in a multi-hospital setting. This program supplements the Assisting Individuals in Crisis (formerly Individuals Crisis Intervention and Peer Support) and the Group Crisis Intervention courses.

Program Highlights:

Critical incidents in the healthcare setting Challenges in providing CISM services CISM team interventions that are most effective CISM intervention and process issues Designing a CISM team for a healthcare organization 3 types of stressors in the healthcare setting The nature of givers and the implications for crisis support Adaptive and maladaptive coping strategies Potential administrative and legal issues Considerations in CISM team development

Completion of “Staff Support in the Healthcare Setting” and receipt of a certificate indicating full attendance (13 Contact Hours) qualifies as a class in ICISF’s Certificate of Specialized Training Program.

Continuing Education Information

Two- Day Course: 8:30 a.m. – 4:30 p.m.

13 Contact Hours; 13 PDHs for EAPs; 13 Contact Hours for National Certified Addiction Counselors; OR 1.3 General CEUs from UMBC

Continuing education information listed is only applicable when attending an ICISF Regional Training.