Strategic Response to Crisis

Requesting This Course:

Course Description:
Knowing what sequence of crisis intervention processes to use for which individuals or groups, at what times, and under what circumstances is crucial to all effective early intervention programs. The course will present essential information for the assessment of both crisis situations and the effects of critical incidents on people involved in those situations. Learn to create an effective plan of action to assist those in crisis and complete a series of exercises designed to sharpen assessment and crisis planning skills. Strategic planning and tactical decision making are emphasized, as are rationales for choosing one set of crisis intervention processes over another.

This course builds confidence that crisis interventionists will make the right choices of interventions for the populations they are assisting under specific circumstances. This course requires previous training and experience. ICISF’s “Group Crisis Intervention” and “Assisting Individuals in Crisis” (formerly Individual Crisis Intervention and Peer Support) should be viewed as prerequisites.

*Prerequisites: Assisting Individuals in Crisis AND Group Crisis Intervention

Program Highlights:

  • Strategic planning as it applies to crisis intervention
  • National Incident Management System and crisis intervention
  • Elements of Effective Planning
  • Steps in Developing the Plan
  • Planning process in assessing target populations
  • Determining the type, timing and resources necessary
  • Assisting large numbers of people involved in a crisis
  • The most important crisis intervention tactics
  • Managing a complicated or large scale crisis event

Certificates and Continuing Education:

General Contact Hours: 

Two-Day Course; 14 Contact Hours: 1.4 General CEUs from University of Maryland, Baltimore County (UMBC) Dept. of Emergency Health Services Professional and Continuing Education (PACE). Based on a formula of 1 Continuing Education Unit for every 10 contact/classroom hours.

ICISF Certificate of Completion:

After the completion of this ICISF course, with verified full attendance, participants are eligible to receive an electronic ICISF Certificate of Completion including General Continuing Education Units. Participants are required to complete a course evaluation prior to receiving this Certificate of Completion.

Completion of ICISF courses and receipt of an ICISF Certificate of Completion does not attest to competence in the field, nor does it provide certification in the field of CISM. 

Profession Specific CEUs:

If you are seeking continuing education requirements for a specific profession, contacting the relevant state licensing board is the best way to ensure you have the most up-to-date and accurate information. They can provide you with specific details regarding whether a Certificate of Completion from a particular course or program will be accepted towards your continuing education requirements.

If the ICISF course you attend is offered through:

ICISF Virtual Training, Online Training, or Conference, it is approved for the following:

  • EAPA – Employee Assistance Professionals Association
    14 PDHs; Expiration Date – March 21, 2025

ICISF Speakers Bureau Program: It is up to the Sponsoring Agency to apply for profession-specific Continuing Education Units (CEUs) if they choose to do so.

ICISF Approved-Instructor led Program: While our Approved Instructors have the authority to teach specific ICISF courses, it is their responsibility to apply for profession-specific Continuing Education Units (CEUs) if they choose to do so.

** Please check with your state licensing board prior to registration to see if they will accept the Certificate of Completion as a means for continuing education.

*PLEASE NOTE: These hours are only applicable towards courses offered at Virtual Trainings, Conferences, Online Courses, and the World Congress.

Learn more on our ICISF Continuing Education Information page.