De-escalation Skills for the Front Line: A Practical Approach

Requesting This Course:

Course Description:

This program trains participants in effective De-escalation skills from a variety of perspectives. Lessons learned about assessing, intervening, and monitoring the effectiveness of de-escalation will be reviewed. Participants will learn recent developments in the psychology of extreme escalation. We will also focus on the mental preparation skills that can lead to effective intervention under stress.  Skill based scenario training will be used to increase participants confidence in their ability to effectively intervene with those in extreme crisis. The program is designed for those who serve on the front line including public safety, first responders, health care providers, mental health professionals, crisis workers, and social service professionals. 

Program Highlights:

  • The demand for effective De-escalation skills
  • Introduction and overview of the crisis escalation process
  • Recognizing early warning signs of escalation
  • Safety concerns : Recognizing signs of impending violence
  • Mental Preparation to intervene effectively
  • Verbal De-escalation Techniques – Listening and Responding
  • Assessing key themes driving the escalation
  • Problem solving under stress
  • Trauma-Informed De-escalation
  • States of mind and De-escalation: What we know about changing states

Continuing Education Information:

  • 7 CE Credits NAADAC- This course has been approved by International Critical Incident Stress Foundation (ICISF), as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider # 87914, International Critical Incident Stress Foundation (ICISF), is responsible for all aspects of the programing (Expiration Date – Feb 28, 2025)


One-Day Course- 7 hours