Staff Support in the Healthcare Setting 1 – day

Requesting This Course:

Course Description:
Healthcare has become a high stress environment and the effects of acute, chronic, and cumulative stress on healthcare professionals has become increasingly obvious. This program is designed to explore the types of stressors in the healthcare environment; appropriate stress management and critical incident interventions in the healthcare setting; important modifications of interventions and services; mechanisms to provide staff support; team development considerations; implementation of a crisis support, CISM, or peer support program; and personal coping techniques.

This program is an important building block for any healthcare professional who wishes to explore the implementation of a crisis support, critical incident stress, or peer support program in their organization or a in a multi-hospital setting. This program supplements the Assisting Individuals in Crisis (formerly Individuals Crisis Intervention and Peer Support) and the Group Crisis Intervention courses.

Program Highlights:

Critical incidents in the healthcare setting Challenges in providing CISM services CISM team interventions that are most effective CISM intervention and process issues Designing a CISM team for a healthcare organization 3 types of stressors in the healthcare setting The nature of givers and the implications for crisis support Adaptive and maladaptive coping strategies Potential administrative and legal issues Considerations in CISM team development

Certificates and Continuing Education:

General Contact Hours: 

One-Day Course; 7 Contact Hours: 0.7 General CEUs from University of Maryland, Baltimore County (UMBC) Dept. of Emergency Health Services Professional and Continuing Education (PACE). Based on a formula of 1 Continuing Education Unit for every 10 contact/classroom hours.

ICISF Certificate of Completion:

After the completion of this ICISF course, with verified full attendance, participants are eligible to receive an electronic ICISF Certificate of Completion including General Continuing Education Units. Participants are required to complete a course evaluation prior to receiving this Certificate of Completion.

Completion of ICISF courses and receipt of an ICISF Certificate of Completion does not attest to competence in the field, nor does it provide certification in the field of CISM. 

Profession Specific CEUs:

If you are seeking continuing education requirements for a specific profession, contacting the relevant state licensing board is the best way to ensure you have the most up-to-date and accurate information. They can provide you with specific details regarding whether a Certificate of Completion from a particular course or program will be accepted towards your continuing education requirements.

If the ICISF course you attend is offered through:

ICISF Virtual Training, Online Training, or Regional Training, it is approved for the following:

  • EAPA – Employee Assistance Professionals Association
    7 PDHs; Expiration Date – April 11, 2024
  • NAADAC – the Association for Addiction Professionals
    7 CE Credits; Expiration Date – February 28, 2025

This course has been approved by International Critical Incident Stress Foundation (ICISF), as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider # 87914, International Critical Incident Stress Foundation (ICISF), is responsible for all aspects of the programing.

ICISF Speakers Bureau Program: It is up to the Sponsoring Agency to apply for profession-specific Continuing Education Units (CEUs) if they choose to do so.

ICISF Approved-Instructor led Program: While our Approved Instructors have the authority to teach specific ICISF courses, it is their responsibility to apply for profession-specific Continuing Education Units (CEUs) if they choose to do so.

** Please check with your state licensing board prior to registration to see if they will accept the Certificate of Completion as a means for continuing education.

*PLEASE NOTE: These hours are only applicable towards courses offered at Virtual Trainings, Regional Trainings, Online Courses, and the World Congress.

Learn more on our ICISF Continuing Education Information page.