Mid and Post Pandemic Mental Healthcare for Hospital Employees
$4.99
(Video & Handout)
Overview
Power point presentation to include the St Luke’s response to the COVID-19 Pandemic with specific attention to the mental health of our 22,000 network employees in our major University Healthcare network. How we identified needs, what we did to address needs, and what we continue to do to ensure the mental and physical health of our hospital employees. Attention to PTSD, Acute Trauma, Acute stress reactions. How we have supported our nextwork from the mental wellness aspect in order to mitigate long term critical incident stress disorders.
Learning Objectives:
- Verbalize 3 programatic elements they can add to their care of hospital, healthcare, first responder employee mental health.
- Plan live, large support group sessions for hospital and first responder personnell.
- Name evidenced based depression and trauma scales that can be used during and after pandemic or prolonged stress.
Presenter
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Amie Allanson-Dundon, LPC,CCTP,CAADC
Network Director, Clinical Therapy Services
St Luke's University Health Network
Amie Allanson-Dundon, MS, LPC, CFAS,CCTP, CCDPD, CAADC is Network Director, Clinical Therapy Services for Behavioral Health Services at St Luke’s University Health Network.. Focused on the treatment of substance use disorders, trauma, critical incident stress, and mood disorders, Amie assesses and supervises complex cases, consults with network physicians, and is a lead for the Crisis Response Team at St Luke's. Working with St Luke's University Health Netowrk since 1997, Amie oversees the clinical programming and teams for School Based Psychotherapy, Partial Hospitalization services, Outpatient therapy and Integrated mental and physical healh care. Amie is also Program and Facility Director for the DDAP certified and DOH approved level 4.0 Medical Detox at St Luke's Sacred Heart Campus in Allentown Pa. Amie completed her graduate work at Villanova University, has certifications in trauma, addiction, forensic addiction and is a licensed professional counselor in PA & NJ.
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Overview
The purpose of this presentation is to shed light and start the conversation of addressing PTSD in the 911 telecommunications profession. In 2015 I was working as a police dispatcher for Boston police, and successfully managed an officer involved shooting. While I received many awards for how I managed the situation, the fallout of PTSD and lack of support had me making the difficult decision to leave 911 altogether in order to address my mental health. During my journey of healing, I came to the realization that the 911 field was my passion, and that dispatchers everywhere are lacking the support needed in order to continue in the field. I’ve now been back in the filed for 4 years. In addition to sharing my story, I’ve applied my experience to working on NENA’s Wellness Committee, specifically the Peer Support sub-committee, and the Acute Stress working group. Locally, I attended the Group and Individual Counseling Training, and applied to be a part of the local CISM team, which recognizes the important of including 911 personnel for defusing and debriefings. I am currently the point of contact for my agency. Recently, myself and other 911 professionals on the team have been meeting to discuss the 10 top calls for dispatchers, as well as discuss how we can spread the word that CISM teams in our area is a resource available to all dispatchers. In addition to walking viewers through my story – the initial call, the PTSD fallout, and the steps I took to change my mindset and heal – I want to be able to present the dispatcher’s point of view in handling critical incidents, and how agencies can help stop burnout and high turnover by providing resources to their dispatchers.
Learning Objectives:
Upon completion, participants will be able to:- Identify problems 911 professionals face on the job
- Understand how they can contribute to changing the conversation about PTSD in first responders
- Identify obstacles 911 personnel face utilizing a CISM team
Presenter
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Nicole Janey
Emergency Communications Supervisor
Chelsea Emergency Management
Nicole has been working in the 911 field for 15 years. Highlights of her career include working the Boston Marathon Bombing and the ensuing week, as well as successfully managing an officer down call. Following that event, she took a break from 911 in order to address the PTSD. She returned to 911 with a passion for all things related to 911 mental health and wellness, and is particularly focused on spreading the word about the effects of PTSD in the 911 community, and the need for better support and services for our personnel. She is also involved in the Greater Boston Law Enforcement CISM team, and the National Emergency Number Association. She is active in several subcommittees within NENA's wellness continuum. As a side project, she is currently curating “You Are Not Alone: Portraits of the Gold Line Family” , a photography project that seeks to put a face to all members of the 911 profession, and showcase how everyone is effected by the job, regardless of role.
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Overview
This presentation outlines the findings of a small yet impactful study exploring the experiences of Peer Support Workers in an Irish Fire based EMS organisation. It was noted that there was a gap in the literature pertaining to the voices of those first responders who provide peer support to their colleagues and so a qualitative research approach utilising semi structured interviews was carried out. Interpretative Phenomenological Analysis was used to examine the results and findings revealed four master themes, namely Giving Back, Old versus New, Personal Transformations and Frustrations. These, along with their twelve superordinate themes, will be presented using direct quotes from participants transcripts. Much of the research on peer support in first responders reports the negative effects of critical incident stress but this study demonstrates that there are positives to be gleaned from this essential work. Reflexivity of the researcher will be described as it is of the utmost importance in this study and the quality of the work will also be addressed. Recommendations will be made on the implications for possible future research in this area.
Learning Objectives:
Upon completion, participants will be able to- Describe the ‘Shattered Vase’ metaphor.
- List some of the components of post traumatic growth.
- Outline the benefits and challenges of providing peer support in emergency services, from the peer supporter perspective.
Presenter
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Michelle L. O'Toole, BSc, GDip EMS, MA
Researcher (Former Firefighter/Advanced Paramedic)
Royal College of Surgeons in Ireland
Formerly a Firefighter, Advanced Paramedic and CISM Team member with Dublin Fire Brigade, Republic of Ireland, I was recently appointed to full time researcher role in the Simulation Dept of Royal College of Surgeons in Ireland. I'm an Accredited Paramedic Tutor and CISM Instructor with an interest in enhancing mental health and wellbeing in all first responders, particularly following traumatic events. I have completed a MAsters in Psychological Trauma at University of Nottingham (UK) which sparked my interest in Post Traumatic growth following adverse events. My presentation will be based on peer supporters perspectives of providing support in an Irish context.
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Overview
By taking the ICISF Assisting Individuals in Crisis and Group Crisis Intervention courses, we, as mental health professionals, have learned how to provide assistance to First Responders after a Critical Incident. But what if they seek our help with none crisis issues, do we treat them the same as we would any civilian who comes to us for help? The answer is a resounding NO! As with any special group, we must take into consideration the “cultural issues” of the group and adjust our clinical interventions to acknowledge their difference. This seminar is a quick look at some of the specifics of first responders and the cultures of their profession and some ideas on adapting our clinical interventions to meet their needs.
Learning Objectives:
Upon completion, participants will be able to:- Identify 3 key aspects of a first responder culture
- Identify 2 unique stressors in each first responder culture
- Identify 2 adaptations they might make in their clinical approach to working with first responders in their practice setting
Presenter
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Dennis Potter, LMSW, FAAETS
CEO
Kantu Consultants
Dennis Potter is a licensed social worker who helped to form one of the first community based Crisis Response Teams in Michigan in 1986 and the Michigan Crisis Response Association. Dennis is the CEO of Kantu Consultants. He is an Approved Instructor for all of the ICISF Core Courses, and is a member of the ICISF Faculty since 2006.
Dennis has been a presenter at the last 14 International Critical Incident Stress Foundation World Congresses. Dennis was awarded the ICISF Excellence in Training and Education Award at the 2011 World Congress. Dennis was given the Grand Rapids Police Department Exceptional Civilian Service Award for his 22 years of working with their Peer-to-Peer program.
Handouts
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Overview
Communities are demanding police change how they respond to incidents, which someone is in crisis or with mental health and/or social issue concerns. Traditionally, police have responded with a law & order approach, which at times is hurtful to those in need of help. This approach may further escalate someone in crisis, which is not helpful, but further hurts the person in their time of need. Even worse is when officers use physical force when de-escalation would have been far more appropriate.
Jen Corbin and Lieutenant Steven Thomas will discuss how the SAFER-R model and CISM can be utilized to assist the community in their time of need. Law enforcement routinely responds to traumatic incidents and they will discuss how CISM interventions can be used to help families and the community. Further they will discuss how the SAFER-R model can be adapted to assist citizens whether it be: for children living in traumatic living conditions, someone looking for recovery from substance abuse, someone facing re-entry into the community from incarceration or to assist someone making threats.
Learning Objectives:
Upon completion, participants will be able to- Describe how the SAFER-R model can be modified for various community policing interventions.
- List situations which the SAFER-R can be utilized in community policing.
- Describe a “trauma responsive mindset”
Presenters
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Steven J. Thomas
Lieutenant
Anne Arundel County Police
Lt. Steven Thomas, CCISM has a BA from UMBC and a MA from the University of Baltimore. He started as a patrolman with the Anne Arundel County Police in 1996 where he remained in patrol until he became the CIT and Peer Support Coordinator in 2016. In 2020 the Anne Arundel County CIT Unit was named International CIT Unit of the Year.
He is the Anne Arundel County CISM Team Coordinator. Further, he is an ICISF approved instructor and in the spring of 2019 received the ICISF Pioneering Spirt Award.
He is a Youth & Adult Mental Health First Aid Instructor and in 2018 he was named a top 100 instructor. -
Jennifer Corbin
Director
Anne Arundel County Crisis Response
Jennifer Corbin, LMSW is Director of the Anne Arundel County Crisis Response System. Much of her work is in collaborating with outside agencies to work with the crisis system such as A. A. County Police and Fire, Health Dept., Public Schools, local hospitals, and local providers. She is a trained instructor in Mental Health First Aid (MHFA). Ms. Corbin is also trained in Critical Incident Stress Management (CISM) and helped develop a peer support team for A.A. County Police. Ms. Corbin received her master’s degree in Social Work from The UMD School of Social Work.
Handouts